PTCL is all about helping discrete manufacturers succeed by meeting their globalization, time-to-market, and operational efficiency objectives in product development. As one of the world's largest and fastest-growing software companies, we deliver a complete portfolio of integral
Product Lifecycle Management solutions to over 25,000 customers in the Industrial, High Tech, Aerospace & Defense, Automotive, Consumer, and Medical Device industries.
I have taken immense pride in assuming the duty as President and CEO of PTCL, which is a great opportunity for me to execute my responsibilities as a team leader.
To me Pakistan and PTCL are synonymous with an opportunity for growth. The potential of this growth is visible to me as it is about the human capital we have in the form of talented and experienced employees. I can assure you that with the traditional dedication and determination of PTCL workers we will transform this company into a world class ICT Company.
I am proud of my fellow colleagues who have been leading the market so far and have been adapting to changing technological advancements. After the deregulation in the telecom sector of Pakistan, PTCL is now again ready to face new challenges in a competitive environment.
We are poised to retain our leadership position by giving PTCL a new and improved look. The new colors of the Logo are in context with every Pakistani’s sense of identity and patriotism; green and white being the colors of purity and honesty, the colors of trustworthiness and integrity, the colors of Pakistan’s flag and the colors of every Pakistani’s passion.
Be assured that PTCL will remain the people’s first choice of communication in the future. Promising you the best of our services, at all times.
Dedication
No words can adequately express my overriding debt of
gratitude to my parents whose support helps me in all the way. Above all I
shall thank my friends who constantly encouraged and blessed me so enable me to
do this work successfully.
Executive Summary
By the grace of almighty God, I have successfully completed my 8 weeks internship as per requirement of M.com course. I was appointed at PTCL Headquarter Islamabad Sector G-8/4. I feel my self-lucky to have worked with such a cooperative, dedicated, result-oriented team. They all helped me in every possible way they can. I was happened to work in INTERCONNECT REVENUE DEPARTMENT.
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers. The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistan’s economic growth. PTCL has laid an Optical Fiber Access Network in the major metropolitan centers of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network.
This report is being started with the brief and complete introduction of organization, its historical background, its services and its products offerings. In this report organization structure is discussed as pr the requirement of internship. What is the hierarchy in the organization as well as working of various departments are concisely discussed.
International
Coverage
Ufone
provides International Roaming facility with more than 150 international
operators across 79 countries. Ufone has GPRS roaming agreements with several
international operators and also provides prepaid roaming facility to selective
destinations.
Customer
Service
Ufone
is proud to have an efficient and friendly customer service through 21
company-owned Sales & Customer Service Centers and nearly 250 franchisees
across the country. The outlets are able to service the customers with
innovative solutions, and are empowered with Web based franchise management
systems. Ufone is poised to face the ever increasing challenges of the market
and is confident it will attract new customers. It has the ability to retain
its existing customer base with a high level of customer satisfaction via
optimum network service and a 24 hour call center facility.
Network
Coverage
Ufone
has always believed in a solid commitment to growth, security and reliability. Therefore,
Ufone has always balanced its expansion efforts and quality of service. With a
total current investment of $400 Million, Ufone has network coverage in more
than 260 cities and towns and across all major highways of the country.
Ufone has been instrumental in the growth of the
cellular market in Pakistan. It is a company committed to excellence. Under the
new vision of Etisalat and with the support and collaboration of its employees
and vendors, Ufone aspires to be the best in the market by offering customer
focused products and a quality service and sales network.
MORAL
VALUES OF EMPLOYEES
CUSTOMER FOCUS
We treat each of our customer equality & as the
most important person while we interact with him/her. We must ensure that we do
everything to meet and exceed the customers expectations with perfect to times,
accuracy & quality services.
EMPLOYEE RESPECT & DIGNITY
We treat each of our employees with fairness, which
includes giving constructive feedback for their development. We celebrate
diversity and seek suggestions from all employees for improvement. We ensure
that responsibility & fairness in all our decision-making.
TEAM
BASED APPROACH
We
work towards achievement of our vision & mission as a combines group. We
encourage inter & intra-departmental communications. We treat our
colleagues as our internal customers & ensure that the requirements of
internal customer focus are always met.
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