FINI619-Internship Report on UBL

Executive Summary UBL

During my internship at UBL i got lot of practical knowledge from there. Standing on the forth floor of UBL Islamabad head office, I heard the good news of me having a six week opportunity to interact with a world class bank. All these six weeks were full of events, full of learning and most importantly full of professional working. Here 'professional' regards in all from clerical to managerial work. In these six weeks period, the best thing to me was the authority and dependency of customers upon me, when they come with a hope that I'm there to guide them through. Knowing all is not  learning, the real learning is to convey right. I tried to learn real, see real UBL, and tried to comprehend the difference between what we look from outside and what is going on inside.

UBL is full of experienced and professional traditional bankers. As it perfectly suit the environment we are operating in, You attitude has helped UBL in capturing masses. In the private sector, no doubt its a fast growing bank, but here's something that's still unrealistic to the policy makers. The line of unsatisfied customers is increasing, not because we are not serving well, it's because customers are not understanding the YOU attitude right. Every customer wants to make sure his work is done at the first convenience, but they are not concerned about the responsibility with which every employee is working. We need to put in some guidelines for our customers, as they walk in. This will not only save their time but will also motivate staff members to work more promptly, because if customer and employee engage into some unhealthy quarrel, the whole environment will be disturbed.

Back to my real learnings. In my six week internship, I worked in customer service department, as well as in clearing department. Because of some work load, I was unable to learn much about other cash and accounting department. Here is my count down  learning of six weeks.

Account Opening:

Penning down information and keying it into the system does seem a simple and tedious job but it is not. My initial five days at customer service department was the liveliest experience of my internship. Though physically I was there just to assist the account opening officer, but it turned out to be much more for me. That is when I first actually imitated as a presenter of UBL to customers, when to many people, I'm their hope.

UBL offers a variety of options for anyone; to everyone. You are an investor, regular businessman, middle man, salaried person or a house wife; UBL serve you in every way it can through its commendable and reliable services, because at UBL, YOU come first.

Working at Customer Service Department, I did counter with different types of customer and opened their accounts under the supervision of the officer. When you have the sole responsibility to open the accounts, it's always very important to understand the needs of your customer. Understanding the psyche of customer is very important. Until and unless you're completely satisfied that the customer has genuine reason and need to open the account, don't do so.

Account Opening Form:

 In all the documentation within the bank, clearness and tidiness are the major features. Over writing and cutting should always be avoided as it may lead to any misinterpretation. Account Opening Form is the most important documentation when a customer walks in for commercial banking and wants to develop a relationship with us. In AOF, all the necessary information should be completely scrutinized before the customer walks back. Now let’s look at some of the salient requirements of AOF and their importance.

Currency and Type of Account

It offers you all the eight different types of accounts mentioned before. First understand why the customer is here and what type of account suits him a lot. Scale down all the options suiting his investment or requirement and help him choose what is best for him. Outline all the salient features of that particular account to him and make him tick the best box.Mark the currency box if the customer wishes to deposit in currency, in case, other than PKR.

Note
 

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